Things aren’t what they used to be – Information management certainly isn’t! Not too long ago, IT departments were isolated, self-contained and largely independent of the organisations they served. If something went wrong, the consequence was often just a few hours lost productivity.

eBusiness has changed all that. Now, IT touches every aspect of an enterprise – connecting with customers, suppliers and partners around the globe. If something goes wrong, it can seriously jeopardize revenues, relationships and even market valuations. eBusiness management has therefore, become a critical discipline for every organisation around the world short fix times are therefore essential.

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